https://www.hlelaroyalwines.com/ MijnWebwinkel RSS 2.0 Feed v1.0 https://www.hlelaroyalwines.com/ https://www.hlelaroyalwines.com/ HLELA ROYAL WINESWelcome to my online wine store featuring a selection of high-quality South African royal wines in Europe. As the European representative of Bukhosi, Delisa, Zulu Contessa and LeSizwe wines, I am excited to offer you a curated selection of wines made from the highest quality grapes sourced from a renowned winery in South Africa, owned by my aunt, H.R.H. Princess Ntombifuthi Zulu of South Africa. As her niece, I am delighted to showcase our heritage and excellence in wine-making traditions. From crisp and refreshing whites to bold and full-bodied reds, our selection is perfect for any occasion. My knowledgeable staff is always available to answer any questions you may have. Explore the world of South African royal wines with me today and experience the excellence of Bukhosi and Delisa wines in Europe. Follow us on Instagram for our latest news & updates. https://www.hlelaroyalwines.com/c-6805085/about-hlela/ https://www.hlelaroyalwines.com/c-6805085/about-hlela/ ABOUT GUGULETHU HLELAWelcome to House of Hlela Royal Wines. We are a boutique winery of authentic South African wine based in The Netherlands. My name is Gugulethu (with my husband in the picture), which means "Treasure" in English, and I am the official agent in Europe for the wine labels Bukhosi ("Royalty") and Delisa ("Satisfaction"), owned by my aunt, HRH Princess Ntombifuthi Zulu. Also our new young and hip label LeSizwe ("For the People") and the nobel Zulu Contessa, we present for your enjoyment. As the daughter of a Zulu-born Princess and one of the great grand-nieces of 👑 HM King Shaka Zulu, I regard it as a wonderful opportunity to represent the heritage and excellence of South African wine-making traditions. My aunt has lived in the UK and other parts of Africa for decades, acquiring her taste and love for wine. Some 30 years ago, she returned to her home land and developed her own wine labels, Delisa and Bukhosi. Together with her daughter Thandiwe, who produces LeSizwe, we all put our hands together and created a strong family woman in wine business. We run the first Royal Zulu-women-owned wine farm, “Groot Droom Royal Estate”, in the Western Cape South Africa. This is how three generations of woman in wine connect the "old and the new world", in an adventure full of delicious wines. I am inviting you to explore our selection of high-quality wines. Our handpicked selection of wines are made using the highest quality grapes. Whether you're a seasoned wine connoisseur or simply looking to try something new, we are dedicated to serve you personally with the best wines South Africa has to offer! Follow us on Instagram for our latest news & updates. https://www.hlelaroyalwines.com/c-6817598/gallery/ https://www.hlelaroyalwines.com/c-6817598/gallery/ FOLLOW US ON INSTAGRAM@hlela.royal.wines [instagram-feed] https://www.hlelaroyalwines.com/c-6833516/wine-certifications/ https://www.hlelaroyalwines.com/c-6833516/wine-certifications/ SAWIS CERTIFICATIONAll our wines are SAWIS certified. But what does that exactly mean? SAWIS stands for the South African Wine Industry Information & Systems. It is a regulatory body that oversees the wine industry in South Africa. SAWIS has been established to maintain the integrity of the wine industry, to provide accurate information, and to ensure that wines comply with international standards. Our wines have been certified by SAWIS, meaning they have undergone rigorous testing and analysis to ensure they meet the highest quality standards. SAWIS certification covers every aspect of the wine production process, from the grapes used to make the wine to the bottling and labeling process. As a customer, when you purchase a SAWIS-certified wine, you can be assured that the wine has been made with the highest quality grapes and that it has been produced and bottled to the highest international standards. SAWIS certification provides you with the peace of mind that the wine you are drinking is of the highest quality. OVP (OLD VINE PROJECT) CERTIFICATIONIn addition to our SAWIS certification, we are proud to say that our Chenin Blanc has also been OVP certified (Certified Heritage Vines). The OVP certification is another quality assurance program that was established by the South African wine industry to ensure the authenticity and quality of our Chenin Blanc wines. OVP stands for Old Vine Project, which is a non-profit organization that promotes and celebrates old vineyards in South Africa. The OVP certification is awarded to wines made from vines that are at least 35 years old, and that have been registered with the organization. Our Chenin Blanc has been certified by OVP, which means that the grapes used to make this wine were grown in old vineyards that are at least 35 years old. These old vines have deeper root systems and produce lower yields of grapes, resulting in wines that are more concentrated in flavor and character. The OVP certification also provides consumers with a guarantee that the wine they are purchasing is made from grapes that are of the highest quality and have been sourced from old vineyards. This certification is an indication of the passion and commitment that we have toward producing wines that are of the highest quality. https://www.hlelaroyalwines.com/c-7704741/value-bukhosi-chenin-blanc-2021/ https://www.hlelaroyalwines.com/c-7704741/value-bukhosi-chenin-blanc-2021/ Bukhosi Chenin Blanc 2021 Nutritional Information Typical valuesPer 100 ml Energy 309 kj / 75 kcal Fat 0.0 g of which Saturates 0.0 g Carbohydrate 1.2 g of which Sugars 0.2 g Protein 0.0 g Salt 0.00 g https://www.hlelaroyalwines.com/c-7704746/value-bukhosi-pinotage-2021/ https://www.hlelaroyalwines.com/c-7704746/value-bukhosi-pinotage-2021/ Bukhosi Pinotage 2021 Nutritional Information Typical valuesPer 100 ml Energy 355 kj / 86 kcal Fat 0.0 g of which Saturates 0.0 g Carbohydrate 1.3 g of which Sugars 0.2 g Protein 0.0 g Salt 0.00 g https://www.hlelaroyalwines.com/c-7720351/value-zulu-contessa-cap-classique-brut/ https://www.hlelaroyalwines.com/c-7720351/value-zulu-contessa-cap-classique-brut/ Zulu Contessa Cap Classique Brut https://www.hlelaroyalwines.com/c-7720356/value-zulu-contessa-cap-classique-rose-brut/ https://www.hlelaroyalwines.com/c-7720356/value-zulu-contessa-cap-classique-rose-brut/ Zulu Contessa Cap Classique Rose Brut https://www.hlelaroyalwines.com/c-7720361/value-zulu-contessa-red-blend-limited-edition/ https://www.hlelaroyalwines.com/c-7720361/value-zulu-contessa-red-blend-limited-edition/ Zulu Contessa Red Blend Limited Edition Nutritional Information Typical valuesPer 100 ml Energy 364 kj / 88 kcal Fat 0.0 g of which Saturates 0.0 g Carbohydrate 1.4 g of which Sugars 0.3 g Protein 0.0 g Salt 0.00 g https://www.hlelaroyalwines.com/c-7720366/value-zulu-contessa-chardonnay-2021/ https://www.hlelaroyalwines.com/c-7720366/value-zulu-contessa-chardonnay-2021/ Zulu Contessa Chardonnay 2021 Nutritional Information Typical valuesPer 100 ml Energy 329 kj / 79 kcal Fat 0.0 g of which Saturates 0.0 g Carbohydrate 1.4 g of which Sugars 0.3 g Protein 0.0 g Salt 0.00 g https://www.hlelaroyalwines.com/c-7720371/value-zulu-contessa-shiraz-grenache-2018/ https://www.hlelaroyalwines.com/c-7720371/value-zulu-contessa-shiraz-grenache-2018/ Zulu Contessa Shiraz-Grenache 2018 Nutritional Information Typical valuesPer 100 ml Energy 355 kj / 86 kcal Fat 0.0 g of which Saturates 0.0 g Carbohydrate 1.4 g of which Sugars 0.2 g Protein 0.0 g Salt 0.00 g https://www.hlelaroyalwines.com/c-7720396/value-bukhosi-cabernet-sauvignon-2020/ https://www.hlelaroyalwines.com/c-7720396/value-bukhosi-cabernet-sauvignon-2020/ Bukhosi Cabernet Sauvignon 2020 Nutritional Information Typical valuesPer 100 ml Energy 356 kj / 86 kcal Fat 0.0 g of which Saturates 0.0 g Carbohydrate 1.5 g of which Sugars 0.3 g Protein 0.0 g Salt 0.00 g https://www.hlelaroyalwines.com/c-7720401/value-bukhosi-shiraz-2021/ https://www.hlelaroyalwines.com/c-7720401/value-bukhosi-shiraz-2021/ Bukhosi Shiraz 2021 Nutritional Information Typical valuesPer 100 ml Energy 343 kj / 83 kcal Fat 0.0 g of which Saturates 0.0 g Carbohydrate 1.4 g of which Sugars 0.3 g Protein 0.0 g Salt 0.00 g https://www.hlelaroyalwines.com/c-7720411/value-bukhosi-princess-choice-red-2018/ https://www.hlelaroyalwines.com/c-7720411/value-bukhosi-princess-choice-red-2018/ Bukhosi Princess' Choice Red 2018 Nutritional Information Typical valuesPer 100 ml Energy 337 kj / 81 kcal Fat 0.0 g of which Saturates 0.0 g Carbohydrate 1.4 g of which Sugars 0.3 g Protein 0.0 g Salt 0.00 g https://www.hlelaroyalwines.com/c-7720416/value-bukhosi-merlot-2020/ https://www.hlelaroyalwines.com/c-7720416/value-bukhosi-merlot-2020/ Bukhosi Merlot 2020 https://www.hlelaroyalwines.com/c-6896501/customer-support/ https://www.hlelaroyalwines.com/c-6896501/customer-support/ CUSTOMER SUPPORTAt House of Hlela, we strive to offer the best possible service to our customers. Our dedicated customer support team is available to assist you with any questions or concerns you may have. If you need help with an order, have a question about our products, or simply want to learn more about our company, our team is here to help. You can contact us by phone at +31(0)852031333 during our regular business hours, which are Mondays, Tuesdays, Thursdays, and Fridays from 10:00 -16:00 hours. In addition to our customer support team, we offer a range of online resources to help you find the information you need. Our terms and conditions outline our policies regarding purchases made on our website, while our return policy provides information on how to return a product. We also believe in promoting responsible alcohol consumption; you can find information on this topic on our website. We appreciate your business and are always happy to assist you in any way we can. Useful links: ∙ Contact us ∙ Responsible Alcohol Consumption ∙ Return Policy ∙ Terms and Conditions ∙ Privacy Policy https://www.hlelaroyalwines.com/c-6896516/responsible-alcohol-consumption/ https://www.hlelaroyalwines.com/c-6896516/responsible-alcohol-consumption/ RESPONSIBLE ALCOHOL CONSUMPTIONAs a winery, we believe in the importance of responsible alcohol consumption. Alcohol can be a part of an enjoyable lifestyle, but consuming it in moderation and prioritizing your safety and well-being is essential. Here are some tips for responsible alcohol consumption: No alcohol consumption before 18: It is illegal to sell alcohol to anyone under the age of 18, and we strongly discourage underage drinking. Drinking at a young age can lead to negative consequences such as impaired brain development, increased risk of accidents, and alcohol dependence. Know your limits: It is crucial to understand your tolerance for alcohol and set a limit on the amount you consume. This limit can vary depending on various factors such as age, weight, gender, and medication. Always pace yourself and avoid binge drinking. Eat before drinking: Consuming alcohol on an empty stomach can lead to quicker absorption and intoxication. Eating before drinking can slow down the absorption of alcohol and prevent you from becoming too intoxicated. Stay hydrated: Alcohol can dehydrate your body, leading to unpleasant symptoms such as headache and nausea. Drinking water between alcoholic beverages can help you stay hydrated and avoid these symptoms. Don't drink and drive: It is never safe to drink and drive. Always have a designated driver or use public transportation to get home safely. Pregnancy: Are you pregnant? Or familyplanning? We strongly discourage drinking! It can effect the unborn child severly! For more information: https://www.trimbos.nl/kennis/alcohol/alcohol-en-zwangerschap/. (select English) We are committed to promoting responsible alcohol consumption at our winery. We urge our customers to enjoy our products in moderation and to prioritize their safety and well-being. https://www.hlelaroyalwines.com/c-6805088/contact-us/ https://www.hlelaroyalwines.com/c-6805088/contact-us/ CONTACT HOUSE OF HLELAWelcome to the House of Hlela Royal Wines contact page. If you have any questions, comments, or suggestions, please don't hesitate to contact us through one of the options listed below. Our knowledgeable and friendly staff is always available to assist you with any inquiries you may have. We are happy to provide personalized service to each and every one of our customers. We are dedicated to ensuring that your experience with us is positive and memorable. Thank you for considering House of Hlela Royal Wines. We look forward to hearing from you. ∙ Send us a WhatsApp message ∙ Email us at info[at]hlelaroyalwines.com ∙ Send us a DM (Instagram) ∙ Call us at +31(0)852031333 ∙ Fill in the contact form below (Due to an error, we are temporarily unavailible by contactform at the moment. You can still use the above mentioned contact methodes!) https://www.hlelaroyalwines.com/c-6903764/privacy-policy/ https://www.hlelaroyalwines.com/c-6903764/privacy-policy/ PRIVACY POLICYhttps://www.hlelaroyalwines.com/ https://www.hlelaroyalwines.nl/ About our privacy policy Hlela Royal Wines cares greatly about your privacy. We exclusively process data that we need for (improving) our services, and carefully handle all information gathered about you and your usage of our services. Your data is not shared with third parties for commercial goals. This privacy policy applies to the use of the website and the services provided by Hlela Royal Wines. The starting date for the validity of these terms and conditions is 03/05/2023, with the publication of a new version the validity of all previous versions is canceled. This privacy policy describes what information about you is collected by us, what this data is used for, and with whom and under what conditions this data could be shared with third parties. We also explain to you how we store your data, how we protect your data against misuse, and what rights you have regarding the personal data you provide us. If you have any questions about our privacy policy, please contact our privacy contact person, you will find the contact details at the end of our privacy policy. About our data processing Below you can read how we process your data, where we save it, what security techniques we use, and to whom the data is visible. Webshop software MijnWebwinkel Our webshop has been developed using MijnWebwinkel a.k.a. MyOnlineStore software. Personal data gathered with the use of our website and services is shared with MyOnlineStore. MyOnlineStore requires access to these details to offer (technical) support. They will not use this data for any other purposes. MyOnlineStore has an obligation, based on the agreement we have with them, to take necessary precautions and security measures when it comes to your personal data. MyOnlineStore uses cookies to gather technical information about the use of the software. No personal data is gathered and/or stored. MyOnlineStore maintains the right to internally share the gathered data to improve its own services. Webhosting Mijnwebwinkel We use the webhosting- and email services of MijnWebwinkel a.k.a. MyOnlineStore. MijnWebwinkel processes personal data on our behalf of us and will not use this data for their own purposes. This party can however collect meta-data about the use of their services. This is not personal data, however. MijnWebwinkel has taken necessary precautions and security measures, both technical and organizational, to prevent the loss, abuse, and misuse of your personal data. MijnWebwinkel is obligated to a confidentiality duty based on our agreement with them. E-mail and mailing lists TransIP & Mijnwebwinkel Our website uses TransIP & Mijnwebwinkel, which handles our e-mail traffic and newsletter distribution. Any confirmation e-mail or web forms you receive from our website are sent to you via the TransIP & Mijnwebwinkel servers. TransIP & Mijnwebwinkel will not use your name and email address for their own commercial purposes. At the bottom of each automated email sent from our website, you will find an ‘unsubscribe” link. When you click on the ''unsubscribe'' link at the bottom of our emails, you will no longer receive automated emails from our website. However, please note that this has a substantial effect on the functionality of our website. Your personal data will be securely sent, stored, and unlocked by TransIP & Mijnwebwinkel. TransIP & Mijnwebwinkel uses cookies and other internet technologies to track if emails are read. Additionally, TransIP & Mijnwebwinkel gathers information about you as a receiver and about the subjects of these emails, with the purpose of improving the quality of their service. TransIP & Mijnwebwinkel retains the right to use your personal information to further improve its services and, within this context, share it with third party's mailboxes and we treat our email traffic confidentially. ReviewsWebwinkelKeur We collect reviews through the platform of WebwinkelKeur. If you leave a review via WebwinkelKeur, you are required to provide your name and e-mail address. WebwinkelKeur shares this information with us so we can link the review to your order. WebwinkelKeur also publishes your name on its own website. In some cases, WebwinkelKeur may contact you to comment on your review. In case we invite you to leave a review, we share your name and e-mail address with WebwinkelKeur. They only use this data for the purpose of inviting you to leave a review. WebwinkelKeur has taken appropriate technical and organisational measures to protect your personal data. WebwinkelKeur reserves the right to use third parties for the provision of services, for which we have given WebwinkelKeur permission. All of the above guarantees regarding the protection of your personal data also apply to those parts of the service for which WebwinkelKeur engages third parties. Payment processorsMollie For concluding and processing (part of) our payments in our webshop we use the payment provider Mollie. Mollie processes your name, address, and residence information. They also process payment information such as your bank account number or credit card number. Mollie has implemented fitting technical and organizational measures to protect your personal data. Mollie retains the right to use your personal (anonymized) information to further improve their services and, within this context, share it with third parties. All the aforementioned guarantees in regard to the protection of your personal data are also applicable to any services by Mollie that uses third parties. Mollie does not store your data any longer than the installments permitted by the appropriate legal grounds. Transport and logistics MyParcel If you place an order with us it is our responsibility to have your order successfully delivered to you. For the delivery, we use the services of MyParcel. For a successful delivery, it is important that we share your name, address, and residential details with MyParcel. MyParcel uses this information with the sole purpose to carry out the agreement of delivery. In the case of MyParcel hiring subcontractors, they will share said information with these parties. Accounting and Bookkeeping Rompslomp For our accounting, administration, and bookkeeping we use the services of Rompslomp. We share your name, address, residential details, and general details concerning your order/purchase. This data is used for the administration of sales invoices. Your personal data is securely sent and stored, Rompslomp has implemented fitting technical and organizational measures to protect your personal data against loss or unauthorized use. Rompslomp is obligated to a duty of confidentiality and will treat your data accordingly. Rompslomp does not use your personal data for any other purposes other than those previously described above. External sales channels Meta Part of our sales is done through the platform of Meta. When you place an order at Meta, Meta will share your order- and personal information with us. We use this information to further handle and conclude your order. We go about your data in a confidential manner and have implemented fitting technical and organizational measures to protect your personal data against loss or unauthorized use. Purpose of data processing The general purpose of data processing We use your data with the sole purpose of providing you with our services. This means that the goal of processing this data stands in direct relation to the assignment or task that you offer us. We do not use this data for (addressed) marketing purposes. If you share information with us and we use this information to - not based on a request – contact you at a later time, we will first ask for explicit consent. Your data is not shared with third parties, for any other purpose than to fulfill accountancy and administrative obligations. These third parties are all obligated to a duty of confidentiality based on the agreement we have with them, an oath, or legal obligation. Automatically collected data Information automatically gathered by our website is processed with the sole purpose of providing you with and/or to further improve our services. This information (for instance your IP address (anonymized), web browser, and operating system) is not personal information. Cooperation in tax and criminal investigation In some cases, we may be obligated by the government to a lawful duty of sharing your information with the purpose of assisting in a fiscal or criminal investigation. In such cases, we are forced to comply and assist, but will, based on lawful possibilities, offer objection. Retention periods We store your data for as long as you are a client with us. This means that we maintain and keep your client profile until you make it known to us that you no longer desire to use our services. Such a message also functions as a request to be forgotten. This also means we will maintain your data for no more than two years following your last contact or transaction unless there is a legal justification for doing so. We are required to keep invoices with your (personal) information due to relevant administrative obligations, this information is safely stored for as long as the relevant term for these obligations has not yet passed. Personnel no longer has access to your client profile and any documents made because of your assignment or task. Your rights Based on valid Dutch and European law you, as a concerned party, have certain rights when it comes to personal data that is processed by or on behalf of us. Below you may find an explanation of these rights and how you, as a concerned party, can invoke these rights. In principle to prevent abuse we only send invoices and copies of your data to e-mail addresses that you have made known to us. Should you wish to receive this data at another e-mail address or for instance via mail we will ask you to identify yourself accordingly. We maintain an administration of concluded requests, in case of a request is forgotten we will maintain an administration of anonymized data. You receive all invoices and copies of data in files that are structured in a machine-readable format Based on data classifications that we use within our system. At all times you maintain the right to lodge a complaint with Autoriteit Persoonsgegevens if you suspect that we mistreat or misuse your personal data. Right of inspection At all times you maintain the right to view the data we process that has a relation or may be reducible to your person. You may request such viewing to our contact in charge of privacy matters. You will receive a response to your request within 30 days. If your request is approved we will send you, via the e-mail address known to us, a copy of all data with an added overview of processors managing this data while also mentioning the categories under which we store this data. Right to rectification At all times you maintain the right to have the data we process that has a relation or may be reducible to your person be adjusted. You may request such an adjustment to our contact in charge of privacy matters. You will receive a response to your request within 30 days. If your request is approved we will send you, via the e-mail address known to us, a confirmation that the data has been adjusted. Right to restriction of processing At all times you maintain the right to limit the data we process that has a relation or may be reducible to your person. You may request such limits to our contact in charge of privacy matters. You will receive a response to your request within 30 days. If your request is approved we will send you, via the e-mail address known to us, a confirmation that the processing of your data is limited until you chose to cancel said limitation. Right of transferability At all times you maintain the right to request for the data we process that has a relation or may be reducible to your person be processed by a third party of choice. You may send in such a request to our contact in charge of privacy matters. You will receive a response to your request within 30 days. If your request is approved we will send you, via the e-mail address known to us, your (personal) invoices or copies of data that we, or third parties on behalf of us, have processed. It is highly likely that in such a case we can no longer offer our services to you for we can no longer guarantee the previous data safety. Right of objection and other rights At all times you maintain the right to object to the processing done by us, or on behalf of us by third parties, of your personal data. In case of such an objection, we will immediately cease all processing of your data while your objection is being investigated and handled. In case of a justified objection, we will return all invoices and/or copies of personal data that we, or third parties on behalf of us, have processed up until that point and cease processing thereafter. You also maintain the right to not be subject to automated decision-making processes or profiling. We process your data in such a way that this right does not apply. Should you believe this right applies, we ask you to contact our contact in charge of privacy matters. Privacy policy changes At all times we maintain the right to alter our privacy policy. This page however always displays the most recent version of our privacy policy. Should a new privacy policy affect how we process recently gathered data regarding your person, we will notify you via e-mail. Company details Hlela Royal Wines Fascinatio Boulevard 708 2909 VA Capelle aan den IJssel Nederland T (085) 203-1333 E info@hlelaroyalwines.com Contact privacy officer Igor Milovanovic https://www.hlelaroyalwines.com/c-6883097/terms-conditions/ https://www.hlelaroyalwines.com/c-6883097/terms-conditions/ TERMS & CONDITIONS https://www.hlelaroyalwines.com/c-6909815/returns-complaints/ https://www.hlelaroyalwines.com/c-6909815/returns-complaints/ RETURN POLICY & COMPLAINTSIn terms of our return policy for wine, we want to make sure that our customers are satisfied with their purchases. You have the right to withdraw from your purchase 14 days after you received our products without giving any reason. After withdrawing from your purchase, you must send the goods back within 14 days after informing us. If you make use of your right to return the products purchased, please make sure to return the goods with all accessories and – if reasonably possible – in its original condition and packaging to us. In case the product or the package is damaged , or more damaged then neccessary to sell it, we are entitled to re-value the refund. Hence, handle the product with care and make sure to re-pack the product well on return. within 14 days from receipt of your cancellation provided that the returned goods have been received in good order, we will refund the total amount of your order including the shippingcosts. We can only refund in the same way how you paid. If you paid by bank, you will receive the refund by bank. Only the costs for returning the goods from your sendingpoint to our webshop are for your own account. These costs of return can vary around € 7,95 depending on the carrier. To exercise this right, please contact us on info@hlelaroyalwines.nl. ​NOTICE: We can only accept returns for unopened bottles with the seal intact. Once the bottle is opened a/o the seal is broken, we can not accept your return! Please review our full return policy on our website or contact us if you have any questions. At House of Hlela, we are dedicated to providing the best possible customer service and ensuring that our customers are satisfied with their purchases. We hope that our return policy helps to provide peace of mind and a hassle-free shopping experience. To facilitate the process of revoking an agreement, we have a standard form that can be used to inform us of your decision to return a product or cancel a service. Please complete this form and return it to us if you wish to exercise your right to revoke the agreement. Model form for revocation (Only complete and return this form if you wish to revoke the agreement) ∙ To: Hlela Royal Wines Fascinatio Boulevard 708 2909 VA Capelle aan den IJssel info@hlelaroyalwines.nl ∙ I/We* hereby give notice that I/We* revoke our agreement relating to the sale of the following products: [indication of product]* ∙ Ordered on*/Received on* [date of order with services or receipt with products] ∙ [Name of consumer(s)] ∙ [Address of consumer(s)] ∙ [Signature of consumer(s)] (only if this form is submitted on paper) ∙ [Date] *Delete as appropriate or fill in as applicable. Download the file (in Dutch). ComplaintsWe understand that sometimes a product may be damaged during shipping, or there may be other issues with the product that are beyond your control. If this is the case, please reach out to our customer service team as soon as possible, and we will work with you to find a satisfactory solution. We encourage you to notify us of complaints by sending an email to info@hlelaroyalwines.nl. If this does not lead to a solution, it is possible to sign up for dispute mediation by WebwinkelKeur/ValuedShops. From February 15, 2016 it is for EU consumers possible to submit complaints using the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. When your complaint is not submitted elsewhere you are free to file your complaint using the EU platform. We do advice to submit your complaint first to us or by contacting WebwinkelKeur/ValuedShops. https://www.hlelaroyalwines.com/c-7283793/perswijn-dedicated-webpage/ https://www.hlelaroyalwines.com/c-7283793/perswijn-dedicated-webpage/ Dear PERSWIJN reader, To start the Gastvrij Rotterdam 2025 campaign, we are GIFTING you 15% on any order per six-pack bottles of Bukhosi a/o LeSizwe wines. Use the code GASTVRIJRDAM2025 at the check out. Terms and conditions apply. Minimum order of € 56,70Use the code GASTVRIJRDAM2025 and your order will be DISCOUNTED by 15%!Only on Bukhosi Pinotage 2021, Chenin Blanc OVP 2021 and ALL the LeSizwe wines.Promotion is valid till October 15th 2025 a/o while stocks last.https://www.hlelaroyalwines.com/a-79281692/shop/bukhosi-chenin-blanc-2021/ If you wish to order more than 12 bottles or if you have any other questions? Do not hesitate to contact us, we are happy to assist. We are also pleased to announce that our wines are availible now with our new distributor South American Food Express. https://safebv.nl/ For Private Tastings, please contact us for a tailor made offer! info@hlelaroyalwines.nl Enjoy your wine! With kind regards, Gugu. https://www.hlelaroyalwines.com/c-7303742/promotions/ https://www.hlelaroyalwines.com/c-7303742/promotions/ Dear Customer, As part of the endyear activities we are offering you an exclusive discount on your order. Place a minimum order off 6 bottles and get 12% discount on your wines. Make sure you use the promotion code 12outof12. This Promotion is valid till January 12th 2026. https://www.hlelaroyalwines.com/a-79281692/shop/bukhosi-chenin-blanc-2021/ Terms and conditions may apply. Minimum order of 6 bottlesUse the code 12outof12 and your order will be DISCOUNTED by 12%!Mixing varieties is allowed.Promotion is valid till January 12th 2026 a/o while stocks last.If you wish to order more than 12 bottles or if you have any other questions? Do not hesitate to contact us, we are happy to assist. For Private Tastings, please contact us for a tailor made offer! info@hlelaroyalwines.nl Kind Regards, Gugu